Service

Home > Service system

Service Scope

Dare to make the commitment against the strength to undertake!

Jinpeng insist the Management principle of treat customer as God, satisfy all kinds of equipment requirements from customers, supply speedy and efficient sales and after-sales services, and let customers enjoy excellent service in whole cooperation.

  • Airport pick up and visit

    Field visit workshop
    If you are interested in mining equipment, welcome to visit Yantai Jinpeng Group. Our driver will pick you up at airport using luxury commercial vehicle. You can directly visit our manufacturing workshop and running dressing plant, and clearly understand our production technology, scale of production, product, equipment and so on.
  • professional authority, worriless whole-process

    EPCM Service
    Except for manufacturing of the mining equipment, Jinpeng Group also can provide engineering consultation, mineral processing experiments, mine design, installation and commissioning, personal training, track service, management of dressing plant, etc one package service. Make customer worriless whole-process, shorten construction period and get profit earlier.
  • Professional customer file management Permanent tracking service

    Delivery in time
    After completed equipment manufacturing, delivery in time. If need supervise installation or contract installation, when the installation condition is ok at site, our company will send staff to site the first time and establish customer archives for permanent track service and guarantee the project running long-time without unnecessary loss. At the same time, we promise one year warranty for complete machine, any problems please contact us to solve.
  • Even a nail or rivet, don't worry about the loss of accessories

    Accessories service
    Our company can supply perfect accessories service. All the accessories of equipment supplied by Jinpeng can be placed order. All accessories will be delivered the first time. For core parts of complete machine within one year, maintain or replace freely. If the equipment is broken by operation, Jinpeng technicians will re-train the operators, find out the problem and guarantee the equipment running steady in the future.

About after-sales

After-sales service team of Jinpeng Group have more than 30 experienced technicians. Some of them have more than 30 years experience in mining. We promise that arrive the site within 24 hours in China and 48 hour all over the world(not including the Visa-applying time). We'll use the shortest time to solve the problem.

Copyright©2019 YanTai JinPeng Mining Machinery Co., Ltd.

Legal Notice Contact Us